This accessibility statement concerns the service www.laina.fi (short: laina.fi), and it was created on 27.06.2025. The Laina.fi service is managed by Sortter Oy (2954352-7). The Laina.fi service is subject to the Act on the Provision of Digital Services, which requires that online services must be accessible to different users.

Laina.fi has evaluated the accessibility of its digital service itself with different tools, made the necessary accessibility changes to its site, and prepared a plan for future changes.

Status of accessibility of the digital service

Laina.fi täyttää saavutettavuusvaatimukset pääosin. Toimenpiteitä vaativat kohdat on listattu oheisessa selosteessa, ja niiden korjausta edistetään.

Non-accessible content

4. The website is not yet compliant in all respects

Perceivable: Images with “null” alt text should not have a title attribute.
- Non-accessible content and its shortcomings
  - Different screen readers encounter different problems in these scenarios.
  - Accessibility criteria not fulfilled
    - 1.1.1 Non-textual content

Perceivable: The contrast between text and background is not sufficient
- Non-accessible content and its shortcomings:
  - Some users have difficulty reading the text on the page if the contrast between the text and the background is not large enough.
  - Accessibility criteria not fulfilled
    - 1.4.3 Contrast (minimum)

Operable: A label should not be empty
Non-accessible content and its shortcomings
- Labels are important for screen readers, as they indicate the correct purpose of certain elements.
- Accessibility criteria not fulfilled
  - 2.4.6 Headings and labels

Operable: Visible focus
- Non-accessible content and its shortcomings
  - From some elements, styling related to focus has been removed, which makes it impossible to know when the element is focused.
  - Accessibility criteria not fulfilled
    - 2.4.7 Visible focus

Regarding unresolved accessibility issues

Laina.fi is committed to providing as accessible and usable a digital service as possible for all persons. We continuously develop accessibility and actively monitor its quality. We receive feedback on accessibility via email, web form and customer service phone.

We aim for full WCAG 2.2 AA level accessibility by the end of 2025.

Service-specific additional requirements

Laina.fi operates in cooperation with the Sortter.fi service and uses the same core parts of the service.

The service at laina.fi mostly fulfils the service-specific additional requirements defined by law. The service is compatible with the most common assistive technologies and can be used with a keyboard. The user interface adapts to different devices and is responsive. Colour and contrast requirements have been taken into account, and the structure and heading structures of the service support clear navigation. In some external services (e.g. embedded widgets) there may be accessibility deficiencies, which are described in the attached accessibility statement.

Accessibility feedback can be delivered via email to accessibility@sortter.com.

General description of the digital service

Laina.fi is a loan comparison platform operating in Finland, managed by Sortter Oy. For the consumer customer, the service appears as a loan application form starting from the laina.fi address, and by filling it in, the customer receives a credit decision from the lenders cooperating with the site and, in case of an approved decision, a preliminary loan offer.

The loan offers received by the consumer customer are presented to the consumer customer at sortter.fi, and they show key information such as:

Lender
Offered loan amount
Offered loan period
Annual interest rate of the loan
Opening or handling fees of the loan
Annual Percentage Rate (APR) of the loan
Total amount of the loan and credit costs as well as instalments

The consumer customer may choose the desired offer from the loan offers received. After this, the lender takes care on its side of customer identification and verification, checking and taking securities related to the loan, opening the customer relationship, and money transfers. Naturally, the consumer customer may also choose not to accept an offer received through the service.a.

Information about the functioning of the digital service

Laina.fi is a digital service operating at laina.fi. The service is available on devices that enable an internet connection, and the service requires an active internet connection to function.

The input of loan application form data can also be carried out by contacting Laina.fi’s customer service (managed by Sortter Oy) or by submitting a contact request on our website.

The actual loan agreement, however, is signed outside the environment of laina.fi and the Sortter service, in the service of the selected lender. Signing of the loan usually requires strong identification of the user. Regarding the availability of an alternative identification and signing method, the user must contact the lender after selecting the offer. Laina.fi or Sortter Oy does not itself grant loans and does not manage the signing service of the selected loan.

Did you notice an accessibility deficiency in our digital service?

Tell us and we will do our best to correct the deficiency.

By phone: by calling our customer service at 09 8566 5550 (local/mobile rate) – opening hours Monday to Friday 8–21, Saturday to Sunday 9–17

By email: accessibility@sortter.com

Supervisory authority

If you notice accessibility problems on the site, first give feedback to us, i.e. the site administrator. It may take 14 days to receive a response. If you are not satisfied with the response you receive or do not receive a response at all within two weeks, you can make a notification to Traficom. On Traficom’s site there is detailed information on how the notification can be made and how the matter will be processed.

Contact details of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital accessibility and availability supervision unit
P.O. Box 320
00059 TRAFICOM
www.saavutettavuusvaatimukset.fi
saavutettavuus(at)traficom.fi
Telephone switchboard: 029 534 5000

Accesibility Statement